Helura Terms of Service and Privacy Policy

Last Updated: 03.07.2025

Terms of Service

1. Account Deletion Users may delete their accounts at any time. Upon deletion, Helura will make every reasonable effort to promptly remove personal data from active systems.

2. Payment, Refunds, and Cancellation Charges By using Helura, users agree to pay any applicable charges. Details about refunds and cancellations are provided at the point of purchase. Subscription Renewal Subscriptions begin immediately upon purchase. They automatically renew at the end of each term unless cancelled before the renewal date. Continued use after renewal indicates acceptance of charges. Payment Failures If a subscription payment fails, the payment processor may retry the transaction. Continued failures will lead to termination of the subscription and loss of access to the service. Price Changes and Taxes All subscription prices include VAT or applicable local sales tax. Helura may adjust prices with prior notice. Continued use after changes implies acceptance. Users can cancel before the changes take effect if they disagree with new pricing. Cancellation via Apple Subscriptions purchased through Apple must be cancelled through Apple services. Visit Apple Support for instructions. Cancellation via Google Subscriptions purchased through Google must be cancelled through Google services. Visit Google Support for instructions. Cancellation and Refund Policy Cancelled subscriptions remain active until the end of the paid period. No refunds are provided for the current subscription period. To avoid automatic renewal, cancel at least one day before the current period ends.

Privacy Policy

1. Introduction

This Privacy Policy explains how Wellnovate collects, uses, stores, and shares your personal data through the Helura App, in compliance with the UK GDPR, Data Protection Act 2018, and related UK privacy regulations.

2. Data We Collect We may collect:

• Identity and contact information
• User-generated content (e.g., journals, preferences, surveys)
• Technical and usage data
• Sensitive data (e.g., health-related emotional content, if voluntarily provided)

3. Use of Data

Your data is used to:

• Provide and personalise the user experience
• Monitor and improve app performance and security
• Fulfill legal and regulatory obligations
• Communicate with you (with your consent)
• 4. Lawful Basis for Processing

We process personal data based on:

• Your consent (opt-in)
• Contractual necessity
• Legal compliance
• Legitimate interest in providing and improving our services

5. Data Sharing

We may share data with:

• Hosting and infrastructure providers
• Payment processors
• Legal authorities (as required)
• Business successors in case of merger or acquisition
• All partners are bound by data protection obligations in line with UK GDPR.
• 6. International Data Transfers

When transferring data outside the UK, we use recognised safeguards, such as:

• UK International Data Transfer Agreements
• EU Standard Contractual Clauses (where applicable)

7. Your Rights

You have the right to:

• Access, correct, or delete your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, email: contact@helura.com

8. Data Security

We implement robust security measures including:

• Data encryption
• Role-based access controls
• Data minimisation practices

9. Data Retention

We retain personal data only as long as necessary for outlined purposes or as required by law.

10. Children’s Privacy

Helura is not intended for users under 18. If we learn we’ve collected data from a child, it will be deleted promptly.

11. Changes to this Policy

We may update this policy. Material changes will be communicated to users. Please review regularly.

12. Contact

Helura (a product of Wellnovate)Email: contact@helura.com